Frequently Asked Questions

No, there is no cost for a tour.

We accept walk-ins and do not require appointments.

Management is available Monday through Friday, 9am-5pm.

You can apply online through our website.

Applications are typically approved within 2-3 business days.

Upfront costs include a $50 application fee per person, a $500 hold fee upon approval, a $1,000 security deposit, and a $349 administrative fee.

Rent can be paid online with a debit card, credit card, or bank account.

You can pay rent online through the resident portal.

Yes, renters insurance is required for all residents.

Trash and recycling services are included in your rent.

Water and sewage are set up through the property and billed through your online portal. Electric service should be set up with Duke Energy, and internet and cable service should be arranged with Altafiber.

Internet and cable services are provided through Altafiber.

Yes, we offer a referral bonus when you are referred by a current resident.

Guests are welcome, but they are not authorized to use on-site parking and pool access is limited to two guests at once.

Yes, discounts may be available for longer lease terms or advance rent payments.

A new security deposit will be required if you transfer to another apartment community.

No, subletting is not permitted.

Breaking your lease requires an upfront buyout fee equal to two months of your current rent, plus 60 days' notice. Rent continues to be collected during the 60-day notice period.

We currently only offer 12-month lease terms.

No, corporate leases are not available.

Yes, we are a pet-friendly community.

Pet fees include a $150 deposit, a $150 one-time fee, and $35 per month per pet.

Yes, weight and breed restrictions apply for pets.

Yes, we have an on-site pet park for residents.

Our amenities include a fitness center, heated pool, package lockers, and Tide laundry lockers.

Pool and deck areas are open daily from 9:00 AM to 10:00 PM.

Yes, parking is available with garage spaces at $150 per month, $200 for a garage spot with an electric hook up, $200 for a tandem space, and $75 per month for our off-street parking lot.

All units come with in unit washer/dryer.

Standard appliances include a dishwasher, stove/oven, microwave, refrigerator, and washer/dryer.

No, furnished apartments are not available.

No, packages are not held at the leasing office but are placed in secure package lockers for pickup.

The fitness center is open 24 hours a day.

The fitness center features weight training equipment, cardio machines, and stretching areas.

Quiet hours are from 10:00 PM to 8:00 AM.

Access to the community is available through key fobs, the ButterflyMX system, or physical keys.

Madison Road is the nearest cross street. 

Yes, public transportation is available near the property.

The community is located near The Precinct and Lunken Airport.

We are in the Cincinnati Public School District. 

The nearest dog park is located along Wasson Way.

The Lunken Airport Trail is located nearby for biking.

Residents can shop at nearby Kroger, Target, and local boutiques.

The nearest coffee shop is Starbucks, located within five minutes of the property.

Before move-in, we clean or replace carpets, perform a deep cleaning, and complete a thorough maintenance check.

Yes, we have on-site maintenance staff available.

You can submit maintenance requests through the online portal or contact the office directly.

Maintenance work orders are acknowledged within 48 business hours and completed in order of priority.

No, you do not need to be present for maintenance work to be performed.

If you are locked out after hours, call the emergency maintenance line. The on-call technician will provide access once you present valid ID showing the building address.

Yes, you may decorate your apartment as long as all holes are filled and walls are covered with one coat of white paint upon move-out.